I'm unsure of the invoice status on iSupplier

Coupa is Coming From the 6 February, there will be a phased roll out of Coupa to all GFR Suppliers, replacing iSupplier. For more information please see the below pages.  COUPA is coming for GFR View the related support materials here

Overview

This article provides information on invoice status to assist with locating unpaid invoices due to hold reasons.  

Actions

1. Log onto iSupplier
   Note: must be a validated domain.
2. Select GNFR/GFR iSP Invoice Inquiry
3. Go to the Invoices and Payments tab

   
4. Select View Invoices

   
5. Enter the invoice number and click Go
6. The invoice will come up below and the Status column will show the current invoice progress
   Note: The invoice will only be paid once the status is showing as approved.
7. For detail on the different types of invoice status and actions required, click for GFR or for GNFR.
8. If your invoice shows as paid but no remittance number is listed then your invoice will have been paid via netting. This is where the monies are taken to pay monies you have owing to JLP. Please check your remittance mailbox for a document called AP/AR Netting, this will provide you with further details. 

Next steps

Complete the request for help below if you have actioned the invoice holds from your side and the invoice is due within 10 days.

 

Submit a help request