Credit notes for GFR John Lewis orders

Overview

Please search for your invoice on iSupplier, you can follow the steps below for guidance on how to carry this out. When you have confirmed the invoice is visible, our Invoices Team will process your credit note.

Please do not submit invoices via this channel as they will not be processed.

Actions

1. Select JLP iSP GFR Inquiry

   

2. Click on the Invoices & Payments tab

   

3. You can search for the invoices using: invoice number, PO number, payment number, etc as criteria. Alternatively, click Go with no criteria to view all invoices

   Note: You can also use the Oracle wildcard ‘%’ in any search field if you do not know the full details you wish to search for. (E.g searching for invoice number %1234% will search for all invoices containing 1234).

   

4. When you’ve found your invoice, click the invoice number to display a detailed overview of the invoice
5. if the invoice exists on our system and a credit note needs to be raised against it please attach the credit note to the below form and this will be processed by our Processing teams.
6. If you cannot locate the invoice, please create a new invoice. For guidance on this click here.

 

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