Has your invoice been paid?
- Yes - the invoice has been paid
Was the correct amount paid on the invoice?
- No - the invoice amount wasn't correct
Was the invoice overpaid or underpaid?
- Invoice was underpaid
Do you know what the underpayment relates to?
- No - I don't know the reason for the underpayment
- Yes - I know the reason for underpayment
What is the reason for the underpayment?
- Discount
- VAT only invoice
- Invoice part netted previously
- Incorrect item price
Was the invoice for Waitrose or John Lewis?
- Invoice was overpaid
Do you know of a reason for overpayment?
- No - I don't know why the invoice was overpaid
- Yes - I know the reason for an overpayment
Was the original invoice for Waitrose or GFR John Lewis?
- Invoice was underpaid
- Yes - the correct amount was paid
- No - the invoice amount wasn't correct
- No - the invoice hasn't been paid