Supplier Actions
Overview
Please check that you have not received a debit note for the invoice in question. The email address that's setup to receive debits should be checked.
Please also view your remittance to check that the invoice was paid on to ensure there weren't any deductions on the remittance. Steps to check this are detailed below.
Actions
- If you have undercharged a product on your Waitrose invoice, we'll require the following documentation
- An undercharge invoice for the total value underpaid
- We will also require a breakdown detailing the products and invoice numbers affected
- You can then submit a request for help below and our Finance Service Centre will then check the pricing system to ensure it's in agreement with the undercharge. If the system pricing matches the undercharge, the undercharge invoice will be processed.
- If the pricing on the system does not match the undercharge, this will be returned to you and you will need to make contact with Waitrose Engage.