Underpayment on an invoice due to discount

Overview

If your supplier account is set up with an Early Settlement Discount, this will be deducted from the payment of each invoice.

If you believe your invoice to have been paid outside the agreed payment terms, you may dispute the discount taken by submitting a help request.

Actions

GNFR suppliers, Please ensure that you have checked your payment terms on the Coupa system by following these steps

1. Login to Coupa
2. Select Profile then Your Customer Profiles
   

   Note: If you are connected with multiple customers, you will need to select John Lewis Partnership from the Profile drop down.

3. This will bring up your supplier profile where you will be able to view the payment terms applied to your account

GFR: Please check the invoice submission date on iSupplier before completing a help request

1. Log onto iSupplier
   

   Note: must be a validated domain.

2. Select GNFR/GFR iSP Invoice Inquiry

   
3. Go to the Invoices and Payments tab

   
4. Select View Invoices

   
5. Enter the invoice number and click GO
6. Select View image in the Synthetic image column
7. This will bring up the invoice, the Submission date will be shown in the right hand corner in a grey box
8. Please also check the Discount Date column by scrolling across on the View Invoices screen.

 

Next Steps

• If you still wish to dispute the discount on the invoice, please submit a request for help below 
• Please attach any evidence of the submission date; screenshots or email trails etc, to the help request

 

Submit a help request