If you have already made contact with our team, for example to request account changes, please check you received an auto-response providing you with a Case number.
If this change is relating to a change in Company Registration Number, you will require a new account setup. Please liaise directly with your Buyer if this is the case and they will be able to start the new account setup process for you.
We currently have a 5 day SLA response time to cases in our Database Queue, please do not submit a help request until the five working days have passed.