Overview

This guide details where to view invoices in Coupa and locate payment information.

Actions

1. Login to Coupa Supplier Portal and select Invoices from the toolbar across the top
2. In the search bar, enter the invoice number
3. Click on the invoice number (highlighted blue). You will be able to view the status of your invoice, when your invoice was paid or is scheduled for payment, print your legal copy of your invoice and view any comments JLP may have for you

   
4. Once you have opened an invoice you will be able to view the scheduled payment date of an invoice which is yet to be paid or confirmation of payment
5. On the right hand side of your invoice under the Bill To & Ship To section you will see a field for ‘External Document Number’. The PO details for any invoices submitted outside of the Coupa portal will be held here. This includes invoices which are raised manually by our Processing teams or via EDI.
6. Under this header there will also be a ‘True Payment Due Date’. Once your invoice has been approved for payment this will update to show the estimated date of when your invoice is due to be paid

   
7. If the ‘True Payment Due Date’ shows a historic date and you would like to check that payment has been successful scroll down the screen and click on Payments in the header section

   (Under this section you will see the following: Payment status (When paid will say ‘Externally Paid’); Paid in full Date;Whether it was paid via BACS or Cheque and Any remaining balance (if your invoice is subject to netting). Further information on locating your remittance advice once a payment has been successfully made can be found on our ‘Viewing Payments and Remittances in Coupa’ guide, found here.
   Important - Invoices which have been processed manually or via EDI for Overseas suppliers will have separate documents for VAT and NET. The VAT and NET relating to the same invoice will be split and posted into Coupa.

Next Steps

If your invoice is not showing as paid and you are expecting payment please visit our ‘Coupa Invoice Statuses’ guide which gives you a list of all the Invoice Status which may show on your invoice. This can be found here.