Overview

The below actions provide guidance for locating payments and obtaining remittance copies in Coupa. If you require a copy of your CIS payment document, please email gnfr@johnlewis.co.uk

For all other remittance copies, please use the below steps to locate in Coupa.

Actions

Viewing payment information for invoices already paid

1. Login to Coupa Supplier Portal, if you are unable to login click here
2. Select Invoices from the toolbar across the top

   
3. In the search bar, enter the Invoice number
4. Click on the Invoice number (highlighted blue) 
5. Click on Payments in the header section, under this section you will will see the following:

   - Payment Status (When paid will say ‘Externally Paid’)
   - Paid in full Date
   - Payment method (BACS, SEPA, Cheque etc)
   - Remaining balance (if your invoice is subject to netting)
   Note: Invoices are considered as “Paid” in Coupa when paid in full (i.e. not when part paid), the “Paid in full” date displays the most recent paid date, if the invoice was paid via instalments, or fully paid, voided then repaid in full. Only the most recent paid in full date will be visible.You can see the full Payment history in the Payment detail screen.
   

Viewing the scheduled payment date of an invoice not yet paid

1. Follow the steps above to step 4
   
2. Under the Bill To and Ship To section of your invoice, there will be a True Payment Due Date shown

   Once your invoice has been approved for payment, this will update to show the estimated date payment for your invoice is due.
   
3. You can apply a payment date filter, to view the True Payment Date information for all invoices on the invoices tab. From the invoices screen, click on the View filter drop down and select Payment Date

   
   Once this filter has been applied, you will be able to see an additional column on the invoices page which will show you the True Payment Date for each invoice
   

Downloading Remittance

1. Follow the steps above to step 4
2. In the General Information Section, you will find an Attachments field
3. From here you will be able to download a pdf copy of your remittance by clicking on the document number shown in blue