Overview

Errors with systems (Coupa) and/or whilst submitting help requests on the Supplier Portal can appear due to browser related issues, such as an unstable network connection or stale data on bookmarks.

The most common fixes are detailed within this article.

Actions

Coupa Access

1. Clear your browser's cache/history/cookies - you will generally find this within your browser's Tools or Settings menu. For example, in Internet Explorer you can do this via Tools > Internet Options > Browsing History, and choose to delete all content
2. Try to access the site from a different computer
3. If you have used a saved link(bookmark or favourite), please open a new browser and free type the website into the url bar at the top of the page.
4. Update your browser, or try using a different browser to the one you are having issues with e.g. Google Chrome or Firefox.
5. If none of the above are effective, it may be that your security settings are blocking the site. Please check the security settings for your browser or contact your IT team.

Supplier Portal Access

1. Please ensure your browser is fully up-to-date and running on the latest version of the software
2. Clear your browsing data, cookies and cache and perform a hard refresh ahead of going back on to the site
3. Try opening the site via an 'incognito' or 'private' browser session
4. Remove saved or bookmarked links; open a new browser and free type the web address www.jlpsupplierhelp.co.uk