Overview

This guide will take you through submitting a credit through the iSupplier portal.

A credit note should not be submitted if you have already received a debit note from JLP for the same reason, please use your credit to contra internally if this is the case.

Actions

1. From the Invoice Entry screen, select the relevant Operating Unit
2. Input your credit note number in the Invoice Number field
3. Select Credit Memo in the Invoice Type field
4. In the Match Original Invoice field, enter the invoice number that you wish to match with the credit memo
5. Click Go
6. Click Add All to add all lines of the original invoice to this credit memo or select a line at a time and click Add
7. Ensure the line(s) add up to the amount of credit you are expecting in the Total field
8. Check the summary in the top right corner and if you're happy with the totals, click Submit
9. Click Ok to confirm this submission