Look Ahead: Submit a query to the John Lewis Finance Service Centre

Select the appropriate query type

• EDI

  Does your query relate to Waitrose or John Lewis orders?

  • Waitrose

    What is your reason for contacting Waitrose?

    • New set up / connection / testing

      Please select the relevant option

      • Brand new set up
      • Change existing details
      • Testing for a new connection - orders
      • Testing for a new connection - invoicing

        Is this the first time you have tested EDI for invoicing?

        • Initial test
        • Subsequent test
    • Orders
    • Invoices

      Please select the relevant option

      • Submit an invoice
      • Invoice rejection received
      • Check for receipt of invoice
    • Update your EDI contact details
    • EDI Specifications

      Please select

      • Tradacoms Order Specification
      • Tradacoms Order Acknowledgement Specification
      • Mandatory Fields Listing
      • Tradacoms Invoice Specification
  • John Lewis

    What is your reason for contacting John Lewis?

    • New connection/set up/test

      Please select the relevent option

      • New set up / connection

        Do you supply Sale Or Return (SOR) or (standard) goods?

        • New GFR setup/connection
        • New SOR (Sale or Return) setup/connection
      • Change existing connection
      • Test new connection - orders

        Please select the relevant option

        • I need a test order
        • I've not received my test order
        • I've successfully received my test order
      • Test new connection - invoices

        Please select the relevant option

        • Ready to submit first invoice

          Select the relevant format for your EDI set up

          • EANCOM (EDIFACT)
          • TRADACOMS
        • Test invoice submitted and awaiting feedback
        • Feedback received on test invoice
    • Orders

      What issue have you encountered?

      • I haven't received an order
      • There's an issue with order information
    • Invoices

      Please select the relevant option

      • Submit an invoice
      • Invoice rejection received
      • Check for reciept of invoice
      • TAXCON
    • Update your EDI contact details
    • EDI Specifications

      Please select

      • Eancom

        Please select the relevant option

        • Order cancellation
        • Order acknowledgements
        • Advanced shipping notice/ Despatch advice
        • Weekly stock
        • Sales reports
        • Connect
      • Tradacoms
      • Mandatory Fields Listing
• iSupplier

  Do you want to enter an invoice on iSupplier or inquire about previous submissions?

  • iSupplier inquiry/pay query

    Select your invoice query

    • I've checked iSupplier and need further help

      Has your invoice been paid?

      • Yes - the invoice has been paid

        Was the correct amount paid on the invoice?

        • No - the invoice amount wasn't correct

          Was the invoice overpaid or underpaid?

          • Invoice was underpaid

            Do you know what the underpayment relates to?

            • No - I don't know the reason for the underpayment
            • Yes - I know the reason for underpayment

              What is the reason for the underpayment?

              • Discount
              • VAT only invoice
              • Invoice part netted previously
              • Incorrect item price

                Was the invoice for Waitrose or John Lewis?

                • Waitrose
                • John Lewis
          • Invoice was overpaid

            Do you know of a reason for overpayment?

            • No - I don't know why the invoice was overpaid
            • Yes - I know the reason for an overpayment

              Was the original invoice for Waitrose or GFR John Lewis?

              • Waitrose
              • John Lewis
        • Yes - the correct amount was paid
      • No - the invoice hasn't been paid
    • I've not yet checked iSupplier

      Are you able to login and check iSupplier?

      • No - I cannot login to iSupplier

        Do you have an active login for iSupplier?

        • Yes
        • No
        • I'd like to deactivate a user
      • Yes - I can login to iSupplier

        What stage of locating the invoice have you reached?

        • I cannot locate the Invoice Entry field
        • I'm unable to locate the invoice

          How was the invoice submitted to JLP?

          • EDI
          • iSupplier
          • Paper/email
        • I'm unsure what the status means
        • I need to view the payment & remittance advice
        • I need to view the receipt for an order
        • I need to download a debit note copy
    • I have multiple invoices to check/would like to reconcile my account
    • I'd like a copy of an AR invoice sent by JLP/Waitrose
  • iSupplier invoice entry

    Are you able to login and access iSupplier?

    • No, I cannot access iSupplier

      Do you have an active login for iSupplier?

      • Yes, I have an active log in for iSupplier
      • No, I don't have a log in for iSupplier
    • Yes, I can log into iSupplier

      Which stage of creating the invoice on iSupplier have you reached?

      • I can't locate the Create Invoice option
      • I can't locate the PO on iSupplier
      • I want to submit a credit note

        Are your purchase order numbers for Waitrose or John Lewis?

        • Waitrose
        • John Lewis
      • I want to submit an invoice against a Business Charge Code or Dissection
      • I'm unsure what the invoice status means
    • Yes, and I'd like to deactivate a user
• Coupa

  Are you able to login to Coupa?

  • Yes, I can login to Coupa

    Do you want to enter an invoice on Coupa or inquire about previous submissions?

    • Coupa Invoice Inquiry

      Please select supplier account type

      • Goods Not For Resale

        Which action would you like to take?

        • I would like to view the payment & remittance advice in Coupa
        • I am unsure of the invoice status in Coupa
        • I am unable to locate the invoice in Coupa
        • I would like to view my purchase order in Coupa
        • I would like to resolve a invoice tax error
      • Goods For Resale

        What is your query relating to?

        • Invoice management

          Select from the below

          • Check why an invoice hasn't been paid
          • Check for Missing Invoice
          • Editing a GFR Invoice
        • Purchase Order management

          Select from the below

          • Viewing GFR Purchase Orders
          • Check for Missing PO
          • Understanding your GFR PO
        • Other

          Select from the below

          • Reconcile Account
          • Download a Copy of a Debit Note
          • Booking Holds
      • Sale or Return/Direct to Customer

        Select from the below

        • Understanding SOR or D2C Sale or Return Data Report and Coupa Invoice Lines
        • Using Sale or Return Purchase Order weekly data in Coupa
        • Viewing SOR or D2C Purchase orders and SOR Data on Coupa
        • SOR Self Billing Agreements
        • Invoice Statuses
        • Viewing payments & remittance in Coupa
        • Viewing Invoices and payment dates
    • Coupa Invoice Entry

      Select from the below

      • Goods Not for Resale

        Which action would you like to take?

        • I would like to enter a Core Home Services invoice
        • I would like to enter a credit
        • I would like to enter a GNFR invoice

          Do you have a purchase order number for your invoice?

          • Yes, I would like to create a GNFR invoice against a purchase order
          • No, I have been provided with a 17 digit Charge Code
      • Goods for Resale

        Select from the below

        • Converting GFR PO into an Invoice
        • Create an Invoice (if PO is missing)
        • Create a GFR Credit Note
        • Create a GFR Dissection Charged Invoice
        • Uploading a POD
        • Submitting OPD Shipping Documents
        • Create an invoice Overseas Supplier
        • Convert a Long Line PO into an Invoice
      • Sale or Return/Direct to Customer

        Select from the below

        • Convert an SOR PO into an Invoice
        • Creating SOR or D2C Credit note
  • No, I cannot login to Coupa

    Do you have an active login for Coupa?

    • I do not know my login information for Coupa
    • I know my details but require support logging into Coupa
  • I want to manage my Coupa CSP account

    Please select from the following

    • Manage my account
    • Merge accounts
• Debit dispute

  Has the debit note been raised for a pricing or quantity mismatch?

  • Quantity

    Is the debit note for John Lewis or Waitrose?

    • John Lewis
    • Waitrose
  • Pricing

    Is the debit note for John Lewis or Waitrose?

    • John Lewis

      Have you contacted your Buyer?

      • No, Buyer has not been contacted
      • Yes, Buyer has authorised payment
    • Waitrose
• Set up new supplier or amend existing supplier/AR customer account

  Are you an existing supplier?

  • No, I'd like to set up

    Would you like to supply John Lewis or Waitrose?

    • Set up new supplier: John Lewis
    • Set up new supplier: Waitrose
  • I'm in the process of setting up

    Please select from the following

    • Guidance on Risk Action Plan in Coupa
    • Guidance on Sourcing & Due Diligence
    • I'd like to view the Supplier Due Diligence communication
  • I'm already a supplier/AR customer

    What changes would you like to make to your account?

    • Follow up on a new supplier account request
    • Change payment terms
    • Change bank details

      Is your account GFR/GNFR?

      • GFR
      • GNFR
      • Registered Charity
    • Change account details

      What type of account would you like to change?

      • John Lewis (GFR)

        Which supplier account details would you like to change?

        • Change account name, address and/or email domain

          Is your supplier account UK based or Overseas?

          • UK based (home account)
          • Overseas account
        • Change email contact for debits, remittance, AR items and/or POs
      • Waitrose (GFR)

        Which supplier account details would you like to change?

        • Change: VAT registration number
        • Change: Account name, address and/or email domain
        • Change: Email contact for debits, remittance, AR items and/or POs
      • GNFR supplier account

        What supplier account details would you like to change?

        • I would like to complete my Coupa registration
        • I would like to update my details held in Coupa
        • Change of HMRC CIS (Construction Industry Scheme) Status
      • AR Customer account
  • I'd like to register my Charity
  • I'd like to setup as a One Time Vendor
• Other