Look Ahead: iSupplier - select your query type

Do you want to enter an invoice on iSupplier or inquire about previous submissions?

• iSupplier invoice entry

  Are you able to login and access iSupplier?

  • No, I cannot access iSupplier

    Do you have an active login for iSupplier?

    • Yes, I have an active log in for iSupplier
    • No, I don't have a log in for iSupplier
  • Yes, I can log into iSupplier

    Which stage of creating the invoice on iSupplier have you reached?

    • I can't locate the Create Invoice option
    • I can't locate the PO on iSupplier
    • I want to submit a credit note

      Are your purchase order numbers for Waitrose or John Lewis?

      • John Lewis
      • Waitrose
    • I want to submit an invoice against a Business Charge Code or Dissection
    • I'm unsure what the invoice status means
  • Yes, and I'd like to deactivate a user
• iSupplier inquiry/pay query

  Select your invoice query

  • I've checked iSupplier and need further help

    Has your invoice been paid?

    • Yes - the invoice has been paid

      Was the correct amount paid on the invoice?

      • No - the invoice amount wasn't correct

        Was the invoice overpaid or underpaid?

        • Invoice was overpaid

          Do you know of a reason for overpayment?

          • Yes - I know the reason for an overpayment

            Was the original invoice for Waitrose or GFR John Lewis?

            • Waitrose
            • John Lewis
          • No - I don't know why the invoice was overpaid
        • Invoice was underpaid

          Do you know what the underpayment relates to?

          • No - I don't know the reason for the underpayment
          • Yes - I know the reason for underpayment

            What is the reason for the underpayment?

            • Discount
            • VAT only invoice
            • Invoice part netted previously
            • Incorrect item price

              Was the invoice for Waitrose or John Lewis?

              • Waitrose
              • John Lewis
      • Yes - the correct amount was paid
    • No - the invoice hasn't been paid
  • I've not yet checked iSupplier

    Are you able to login and check iSupplier?

    • No - I cannot login to iSupplier

      Do you have an active login for iSupplier?

      • Yes
      • No
      • I'd like to deactivate a user
    • Yes - I can login to iSupplier

      What stage of locating the invoice have you reached?

      • I cannot locate the Invoice Entry field
      • I'm unable to locate the invoice

        How was the invoice submitted to JLP?

        • EDI
        • iSupplier
        • Paper/email
      • I'm unsure what the status means
      • I need to view the payment & remittance advice
      • I need to view the receipt for an order
      • I need to download a debit note copy
  • I have multiple invoices to check/would like to reconcile my account
  • I'd like a copy of an AR invoice sent by JLP/Waitrose