Look Ahead: iSupplier inquiry - has your invoice been paid?

Has your invoice been paid?

• Yes - the invoice has been paid

  Was the correct amount paid on the invoice?

  • No - the invoice amount wasn't correct

    Was the invoice overpaid or underpaid?

    • Invoice was overpaid

      Do you know of a reason for overpayment?

      • Yes - I know the reason for an overpayment

        Was the original invoice for Waitrose or GFR John Lewis?

        • Waitrose
        • John Lewis
      • No - I don't know why the invoice was overpaid
    • Invoice was underpaid

      Do you know what the underpayment relates to?

      • No - I don't know the reason for the underpayment
      • Yes - I know the reason for underpayment

        What is the reason for the underpayment?

        • Discount
        • VAT only invoice
        • Invoice part netted previously
        • Incorrect item price

          Was the invoice for Waitrose or John Lewis?

          • Waitrose
          • John Lewis
  • Yes - the correct amount was paid
• No - the invoice hasn't been paid